Terms and Conditions for Landscaping Hayes

These Terms and Conditions set out the basis on which Landscaping Hayes provides domestic and commercial landscaping services in the UK. By requesting a quotation, making a booking, or allowing works to begin, the customer agrees to these terms. This document is intended to be a clear legal page for use with a landscaping service and should be read alongside any written quotation, scope of works, or project schedule issued by the company.

Landscaping Hayes refers to the service provider delivering garden and outdoor property improvement works, which may include planting, turfing, fencing, paving, maintenance, pruning, soil preparation, and related ground works. For the purposes of these terms, the word “customer” means the person, business, landlord, managing agent, or authorised representative who requests the service. The term “site” means the property or outdoor area where the work is to be carried out.

These terms apply to all landscaping services unless a separate written contract signed by both parties states otherwise. In the event of any conflict, the signed contract or accepted quotation will take priority over these standard terms. Any reference to “we”, “us”, or “our” means the landscaping contractor providing the works.

Booking Process

All bookings begin with an enquiry and a review of the proposed works. A quotation may be prepared after a discussion, site assessment, photographs, measurements, or other information supplied by the customer. Quotations are usually based on the scope of work available at the time and may be adjusted if the site conditions, access, or requested materials change before the works begin.

When a customer accepts a quotation, the acceptance may be made in writing, by email, by signed approval, or through any other method we reasonably accept as confirmation. A booking is not guaranteed until the quotation has been accepted and, where required, any deposit has been received. The scheduled start date is an estimate unless specifically stated as fixed in writing. We will use reasonable efforts to attend on the agreed date, but landscaping projects can be affected by weather, supplier delays, ground conditions, or unforeseen site issues.

If the customer asks to change the scope after acceptance, we may revise the price, materials, timings, and labour requirements. Additional work requested during a job will only be carried out if it is safe and practical to do so, and it may be charged separately. We reserve the right to refuse or pause a booking where the site is unsafe, access is restricted, or required permissions have not been obtained.

Payments

Unless stated otherwise in the quotation, payment terms will be set out before the work starts. Landscaping services may require a deposit, stage payments, or payment on completion depending on the size and nature of the project. Deposits are generally used to secure labour time, purchase materials, or reserve equipment and may be non-refundable where we have already incurred costs or started preparatory work.

Invoices must be paid by the due date shown on the invoice or written agreement. If payment is not made on time, we may suspend work until the account is settled. We may also charge reasonable recovery costs and interest on overdue sums to the extent permitted by law. Any discount, special rate, or promotional pricing applies only to the specific quotation and cannot be transferred to another project unless confirmed in writing.

Where materials are ordered specifically for the customer’s project, the customer may be required to pay in advance for part or all of those materials. Ownership of materials supplied by us may remain with us until full payment is received, subject to any applicable law. If the customer delays the project, we may charge for storage, repeated attendance, or price changes caused by supplier increases.

Cancellations and Rescheduling

Either party may request a change to the schedule, but any cancellation or rescheduling must be made in a reasonable timeframe. If the customer cancels with short notice, we may retain some or all of the deposit or charge for losses already incurred, including materials purchased, labour allocated, or equipment booked for the job. The exact amount retained will depend on the circumstances and the stage reached before cancellation.

Where work has already started, the customer must pay for all work completed and any materials already ordered or delivered. If a project is paused by the customer, we may rebook the work at the earliest available date, but we do not guarantee immediate reinstatement of the original schedule. If we need to reschedule due to weather, supplier delay, health and safety concerns, or other operational reasons, we will contact the customer as soon as reasonably possible.

We may cancel or postpone a booking if the site becomes unsafe, access is blocked, the customer fails to provide agreed permissions, or circumstances beyond our control prevent us from carrying out the service properly. In such cases, we will aim to arrange a new date or issue a refund of any amounts due for work not yet started, less any non-recoverable costs reasonably incurred.

Liability

We will carry out landscaping services with reasonable care and skill. However, natural materials, living plants, ground conditions, and weather-related factors can affect the final result. Soil movement, settlement, drainage behaviour, seasonal plant variation, and turf establishment are often influenced by conditions outside our control. As a result, we do not guarantee outcomes that depend on weather, aftercare, or pre-existing site conditions unless we have agreed specific performance terms in writing.

We are not responsible for damage caused by concealed defects, weak structures, underground services that have not been properly identified, or inaccurate information supplied by the customer. The customer is responsible for telling us about known hazards, buried lines, restricted access points, boundary issues, shared services, or any restrictions that could affect the work. If the customer asks us to work close to structures, drainage, or utilities, we may require additional checks or written confirmation before proceeding.

Our liability for loss or damage will be limited to the amount paid or payable for the particular service, except where liability cannot be limited by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law. We are not liable for indirect losses such as loss of profit, loss of enjoyment, business interruption, or delays caused by third parties, unless required by law.

Any claim relating to the service should be raised promptly after the issue is discovered. We may be given a reasonable opportunity to inspect, correct, or complete the work before any third-party involvement. The customer must take reasonable steps to protect property, plants, fixtures, and access routes during the work, especially where heavy equipment, topsoil, aggregates, or tools are being used.

Waste Regulations

Waste arising from landscaping work, including green waste, soil, rubble, old turf, timber, packaging, and general site debris, will be handled in accordance with applicable UK waste laws and environmental requirements. We will dispose of waste using lawful and environmentally responsible methods, which may include recycling, licensed removal services, or authorised transfer facilities. The customer must not ask us to dispose of waste illegally or in a way that breaches regulations.

Where waste disposal is included in the quotation, only the materials and quantities reasonably described in the scope will be covered. Unexpected waste volumes, contaminated materials, asbestos-related issues, invasive species, or hazardous items may require separate handling and additional charges. If such materials are identified, we may stop work until the correct disposal method is agreed and any legal requirements are satisfied.

The customer remains responsible for ensuring that any waste originating from their property is declared accurately and that the site is suitable for lawful removal. We may refuse to remove any item that could expose us to regulatory, environmental, or health and safety risk. Title to removed waste passes in accordance with the agreed service and applicable law once collection and disposal arrangements have been lawfully completed.

Access, Site Conditions, and Customer Responsibilities

The customer must provide reasonable access to the site, water and power where necessary and available, and any agreed parking or loading arrangements. If access is restricted and this prevents or delays the work, additional charges may apply. The customer should remove personal items, fragile objects, and valuables from the working area before the start date, as we will not be responsible for items left in areas where work is being carried out unless loss is caused by our negligence.

The customer must ensure that the site is available at the agreed time and that anyone with authority to make decisions about the works is contactable if queries arise. If we discover that the actual site conditions differ significantly from what was described, we may revise the price, alter the method of work, or pause the job until the issue is resolved. Examples include hidden roots, unstable ground, excess moisture, buried waste, or damaged surfaces.

Any plants, materials, or products supplied by the customer are used at the customer’s risk unless otherwise agreed. We are not responsible for defects in customer-supplied items, including poor-quality turf, unsuitable compost, or incorrect fittings. Where we supply plants or materials, reasonable care will be taken in sourcing and installation, but living materials are subject to natural variation and need proper maintenance after handover.

Completion, Handover, and Aftercare

A project will be treated as complete when the agreed work has been carried out to a reasonable professional standard, subject to any minor snagging items that do not affect practical use. The customer should inspect the work as soon as reasonably possible and notify us of any apparent issues. If snagging is identified, we may return to address items that fall within the original scope, provided notice is given within a reasonable period.

Any maintenance or aftercare advice provided is general in nature and does not form a warranty unless expressly stated in writing. Customers are responsible for watering, feeding, trimming, protection from frost, and other routine care of lawns, plants, and soft landscaping after completion. Failure to provide proper aftercare may affect the appearance, performance, and survival of planted materials, turf, and other living elements.

Force Majeure

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events outside our reasonable control. This includes severe weather, flooding, fire, accidents, labour shortages, transport disruption, utility failures, acts of government, industrial action, supply chain problems, or any other event that prevents safe and lawful performance.

If a force majeure event occurs, we will take reasonable steps to minimise disruption and, where possible, agree a revised timetable. If the event continues for an extended period, either party may discuss cancellation of the affected portion of the works on fair and reasonable terms, taking into account work already completed and costs already incurred.

Variation of Terms

We may update or amend these terms from time to time. The version that applies will normally be the one in force at the time of booking unless a later version is expressly agreed. No variation will be valid unless confirmed in writing by an authorised representative of the landscaping service. If any part of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

These terms are intended to operate as a standard framework for landscaping services and should be interpreted sensibly and fairly. Nothing in these terms affects the customer’s statutory rights under UK consumer law where those rights apply. In the event of a dispute, both parties should first try to resolve the matter in good faith and through reasonable communication before pursuing formal action.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from the landscaping services, unless mandatory law requires otherwise.